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How To Submit a Complaint

Providing you with the best services is our utmost goal at Allianz Saudi Fransi. To ensure that our services truly fulfill your needs, we have made feasible these channels to make it easier to reach us:

  Claim Submission and Follow Up Channels

  • Toll Free Number

  • Complaints Direct Line

  • Submit Complaint

  • Social Media Channels

Toll Free Number

Call Us on: 800 3010001

Complaints Direct Line

Call Us on: 011 821 3347

Submit Complaint

Submit a complaint using our form here

Social Media Channels

Visit Our Social Media Channels:

Facebook: Allianz Saudi Fransi

Twitter: @AllianzSF

How Do We Handle Your Complaints?

  1. As soon as we receive your complaint, you will receive an SMS message noting your Complaint Ticket number and contact details.
  2. Our Customer Complaint Department will contact you by phone to confirm your information and complaint within one business day of its submission.
  3. The complaint will be looked into, and you will be informed of any updated or needed documents within two business day. You will also be informed of the expected time to resolve this complaint within the 15 Days period as stated in the Saudi Arabian Monetary Agency regulation.

Please note that our working hours are:

Sunday to Thursday from 8:30 AM to 5:30 PM