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Customer Care Center

Providing you with the best services is our utmost goal at Allianz Saudi Fransi. To ensure that our services truly fulfill your needs, we have made feasible these channels to make it easier to reach us:

Customer Care channels

Toll-free
Number

Call us on:
800 3010001

From outside KSA

Call us on:
+966 11 821 3000

Email Address

Contact us at:
Customerservice@allianzsf.com.sa

Submit
complaint

Fill in the form below

Visit Our Social Media Channels:

Facebook:
Allianz Saudi Fransi
Twitter:
@AllianzsfCare

P.O. Box

Riyadh, Khorais Road, Khaleej Bridge

P.O. Box 3540 Riyadh 11481, Saudi Arabia

Phone: +966 11 821 3000

Fax:      +966 11 821 3999

Claim management

 How do we handle your complaints?

Step 1
As soon as we receive your complaint, you will receive an SMS message noting your Complaint Ticket number and contact details.
Step 2
Our Customer Complaint Department will contact you by phone to confirm your information and complaint within one business day of its submission.
Step 3
The complaint will be looked into, and you will be informed of any updated or needed documents within two business day. You will also be informed of the expected time to resolve this complaint within the 15 Days period as stated in the Saudi Arabian Monetary Agency regulation.

Submit your complaint

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Track the status of your complaint

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