How do we handle your complaints?
As soon as we receive your complaint, you will receive an SMS message noting your Complaint Ticket number and contact details.
Our Customer Complaint Department will contact you by phone to confirm your information and complaint within one business day of its submission.
The complaint will be looked into, and you will be informed of any updated or needed documents within two business day. You will also be informed of the expected time to resolve this complaint within the 15 Days period as stated in the Saudi Arabian Monetary Agency regulation.